Getting Started

Update your attendee profile with your image and other information you would like to share with others.
Add on-demand, poster, and live sessions to your personal calendar by clicking on the + sign next to the sessions you are interested in attending.
Access on-demand and poster sessions at any time.
Chat with everyone on the right side of any page you are on.
Form groups using the networking tool or chat one-on-one with other attendees.
Visit the exhibit hall.

Please note: If you registered for the Conference only, you will not have access to Research Symposium sessions. If you registered for the Research Symposium only, you will not have access to Conference sessions. Pre-conference workshops require separate registration.

Please make sure you update Zoom to the latest version!

How do I add sessions to my personal schedule?

Click on the + sign to the left of the sessions you would like to add to your calendar.

Where can I view my personal schedule?

In the Posters and On-Demand Sessions or Live Sessions sections, use the filter to view your personal schedule.

How do I edit my personal information and add my photo?

Click on Account on the left-side menu.

How can I network with attendees? I would like to form a group and meet. I would also like to chat with other attendees.

Click on the Attendee Networking link (left side menu) to bring up options for reaching out to individuals or groups.

People: Chat with individuals.
Groups: Join an existing group or create a new group (of up to 25 people).
View detailed instructions for joining and creating groups >
Note: Follow the prompts to allow your mic and camera access, then click JOIN MEETING. We recommend using the default view and avoiding the full screen option. When you want to leave the group, simply navigate to another section of the site and you will be prompted to LEAVE THE GROUP.
Matches: Find people who have the same interests as you and chat directly.

Chatting Throughout the Platform
Wherever you see the chat column on the right of a page, you can:

Post a message to everyone by clicking on the green tab and entering your message in the blue chat box at the bottom of that column.
Start a private chat with anyone who is currently logged in by clicking on the yellow tab, then choose the person you would like to chat with.

green and yellow chat boxes and blue attendee box

To revisit past chats and continue conversations, click on the yellow button at the bottom of your screen!

How long will I have access to the conference content?

Recordings of sessions will be available on the PheedLoop conference platform for six months after the conference. Please allow at least one week after the conference for the recording to be uploaded and linked to the agenda.

Someone else registered for me and I didn’t receive the information email. Who can I contact for help?

Contact: Martha@naaee.org or call 202-419-0412

I need help! Click here for PheedLoop troubleshooting: login, access, and registration.

If you are experiencing issues logging in, whether it is because your password is incorrect, you've been locked out due to too many failed attempts, or any other reason, please use the Reset Password option. An email with a new password will be sent to you, and your login attempts will reset as well. The email will come from "no-reply@pheedloop.com" with the subject "Your temporary password." (Check your junk folder in case you don't receive the email in your inbox.)

Error Message: We can't find anyone with that email address
Find the registration confirmation email and make sure you are using the same email address you registered with. If you need additional help, contact Martha@naaee.org.

Error Message: Sorry, you cannot log in to an event you are not attending
Your login credentials are valid, but you are not registered for the specific event you are trying to access. Contact Martha@naaee.org.

I'm having trouble accessing live sessions.

If you're experiencing issues with the live stream, it's likely local to your computer or browser configuration. NAAEE is using Zoom to stream sessions through Pheedloop.

1. Browser: We strongly recommend using Google Chrome for its security and feature compatibility. And make sure the screen size is set to 100%.

2. Internet Connection: A high-speed internet connection is recommended to participate in sessions without experiencing interruptions. If the stream is working, but the audio or video seems choppy, it's possible that your internet connection is too slow, unstable, or bandwidth is being utilized elsewhere. Please make sure you update Zoom to the latest version!

3. Access denied message: If you registered for the conference and research symposium, you will have access to all of those sessions. If you only registered for the conference, or only registered for the research symposium, your access will be limited to the sessions for each of those events. Please contact Martha@naaee.org if you need assistance.

4. Other:

Session is not yet live: Check the date and time of the session you're attempting to attend.
Getting video, but no audio: Make sure your speakers are not muted, none of the controls on the stream (if available) are muted, and no other tab is occupying your audio channel.
Microphone or webcam isn't working: Check to make sure you've granted the browser tab for the virtual event access to your microphone and webcam, this is usually toggled via a little video camera icon in your URL bar.

If you need additional assistance, contact Martha@naaee.org or call 202-419-0412

NAAEE: North American Association for Environmental Education

NAAEE 2021 Conference Platform

Using the 2021 Conference Platform

Using the 2021 Conference Platform